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customer-discovery

Open Agent Skill · research · works with Claude Code, Codex, Cursor, and compatible agents

Plan and run customer discovery interviews that test assumptions. Use whenever the user is validating a startup idea, talking to customers for problem discovery, needs an interview guide, or wants to test riskiest product assumptions.

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Customer Discovery

Talk to learn about past behavior and jobs-to-be-done, not to pitch. Test assumptions; avoid leading questions and fake validation.

Workflow

  1. Riskiest assumptions list.
  2. Target interviewee profile and recruit script.
  3. Interview guide: open past-behavior questions.
  4. Run: listen, probe, note quotes.
  5. Synthesize themes and assumption updates.
  6. Decide: persevere, pivot assumption, or kill.
  7. Never treat compliments as demand.

Output format

## Discovery plan
**Assumptions:** …
**Who:** …
**Guide:** …
## After N interviews
**Themes:** …
**Assumption updates:** …
**Next experiments:** …

Rules

  1. Prefer “tell me about the last time…” over “would you use…”.
  2. Do not pitch mid-interview.
  3. n small → directional only.
  4. Separate problem vs solution interviews.
  5. Privacy: strip unnecessary PII in notes.

Edge cases

  • B2B: multi-stakeholder buying.
  • Existing customers: expansion vs new segment.
  • Founder bias: pre-register what would change your mind.